Freak Out Moments











{August 12, 2013}   The Flaws of Park Mobile

Back in June I went out with my friend for the day, we had a great time wandering around the cemetery in Birmingham and taking pictures. We paid the parking in cash, got a ticket and then came back and thought it was still early enough to go into the city centre.

 

Following the course of sat nav we got ourselves to the parking meter, got our change together and then inserted the pennies as necessary. The machine came up with an error; I cursed and then got out my trusty iphone. AH problem! There’s no number for the fault to be reported on, but! There is a lovely number to call to pay it by card. So called them up, registered all the things it asked. Got told when the payment ended so I knew when to be back and off we went!

 

Dinner, relaxing walk around and then back to the car, supposedly a great end to the day before heading back to my home town. WRONG! SO SO wrong!

 

I got slapped with a parking ticket. I have raised a dispute and this is where I truly feel it turned from a “oh bloody hell” into an absolute sham.

 

So here is what I got back initially:

 

Good afternoon,

 

We are sorry to hear you have received a aprking fine on 22.6.13

 

There is no evidence that a session was booked and paid for on that day, hence the fine from Birmingham Council.

 

I have checked the call log for that day and can confirm that you did call to make payment at 12.56

 

The vehicle registration was ********** and location code 7666 was selected for a stay of 2 hours.

Unfortunately either the security code on the back of the payment card wasn’t entered or it was entered incorrectly as the call ended at this point before the session started.

 

You can try to appeal the fine with Birmingham Council using this evidence but we cannot guarantee the outcome.

 

Sadly there is no other evidence we can provide to assist your appeal.

 

Rregards

Parkmobile helpdesk

 

Ignoring the spelling errors it’s got … you can see they have acknowledged I called. So yes it appears that there was something there and I tried. But apparently the system didn’t take my number. Well it never told me. I raised the objection June 24th.

 

I then had to wait, and it was the 4th July when I got a response. I was angry, very angry because of the sheer number of problems with it.

 

In addition, l have noted your comments regarding the payment you had made Into the machine. In order that I may give this matter further consideration, I shall need the machine number of the pay and display machine that you had used or a sketch of its location.”

 

My original e-mail contained the details that they were asking for of the location. And sketch? So I had to go back to Birmingham to get a sketch? I won’t go into the rest of the e-mail but it was a joke, spelling errors and as I had pointed out there was no way to call them, no way to contact anyone and even to raise the dispute it’s all by e-mail or post. I replied the 4th July, I wouldn’t want to be seen to be sitting on this, after all they told me I had 14 days.

22nd July, still nothing. Sent a chase.

 

12th August – I got a response. Which actually made me so angry it was probably good I don’t live in the area!

 

They have no record of a fault, well no one was gonna call with there being no number were they? And of course I am clearly lying if that’s the case, despite the witness and the call. And hang on wasn’t the problem the park mobile and NOT the cash machine? I already pretty much indicated I gave up on that thing in the first e-mail.

 

“I have also noted that you had been unable to locate a contact telephone number on the pay and display machine. However, I would advise you that the contact telephone number is located on the front of the pay and display machine.”

 

I am also blind as well it appears. And so was my friend who was also there looking. So we’re both blind and both liars. Going well so far.

 

“I have also noted that you had attempted to use the Parkmobile application. However, upon checking our records, I can confirm that the CVV security number was not confirmed. Therefore upon checking your vehicle, the Civil Enforcement Officer was unable to determine a valid parking session, thus the Penalty Charge Notice was correctly issued.”


Attempted? I did use it, that’s my point! If the automated system cannot tell me that the information was invalid was I supposed to stand there until the time was up waiting?

 

“I regret, however, as I cannot find any evidence to support your claim that the ticket machine was faulty, I am unable to withdraw the Penalty Charge Notice and must request that payment is forwarded in settlement.”

 

Again! At no point was I complaining about the MACHINE I was complaining about the Park Mobile fault.

 

I have now copied in my MP – And I copy a summary of the major points here.

 

“I have a witness there, who tried to help me.

You have material evidence that I tried to call and pay by your own admission!

Your system failed to inform me on the call that the details were incorrect, which was completely misleading me into believing I had paid.

You seem to think this is about the fault of the machine, I was happy to ignore that fact as the bulk of this complaint is about the phone service being inept NOT the fault of the machine. As I had previously put I paid it, assumed it lost and then rang.”

 

Disgruntled? Yes YES I am!

 

Frag out.

 

 

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{April 10, 2012}   Trollolol

I have to admit I can’t understand the need for it from people. If the only thing of importance in my life was commenting on another person’s tiniest comments I’d have a brilliant life! Personally I think anyone that spends their day anonymously abusing the family of a tragic death or posting on someone’s blog who has suffered a terrible accident is a very sad and pathetic individual.

I was bullied horrifically as a child, one incident was where three 15 year old girls decided to “kick me in” outside my elderly nan’s flat. All because they wanted to look cool at school. Funny that, I came out with good grades, a stable relationship and a loving family. The wonders of facebook allow me to see that at least two of them are still unemployed even now, so who really was the “looser”?

Internet bullying is a crime, like the real thing, it’s not protecting meek people from a higher social chain it’s protecting the fact that human beings are in general so awful to one another we need laws to stop it. A child that commits suicide over bullying has (in my view) been murdered and the bastards responsible should be brought to justice for it.

Anonymous trolls on internet forums are the worst kind, they can’t even get the guts to do something to your face, presumably as they would get a rightful punch in it!

I was brought up to respect other people, I wasn’t encouraged to be rude and yet it seems that it’s becoming the normal thing to do. If someone makes a sensible comment or post that cannot be responded to you will find that thread is ignored. If of course someone posts an inane piece of drivel or the person doing the post is in the wrong place etc you can expect a flood of hundreds of comments, relating from “ya mom” to downright verbal abuse.

It’s quite sad if you look at it, we’re incapable as a species of being community minded. We’re all assholes. I aim not to be, I am sure I have my moments, but I know that when I put a comment to something I will try to ensure that it’s constructive. If I don’t like something I just move on, people who troll are doing so to get a rise and response. I let them leave their snide comments and move on, even if they reply to something else I was involved in.

I don’t feed the trolls and I don’t insult my own intelligence by rising to the bait, if I get caught out shame on me eh!



et cetera